Terms of Service

These Terms of Service ("Terms") govern your use of AQM Field Service, including the website at aqmfamily.com and the iPhone app (together, the "Service"), operated by Kevin Lopez ("we", "us"). By signing in or using the Service you agree to these Terms. If you use the Service on behalf of a company, you agree on behalf of that company.

1. Accounts

Accounts are created by a service company ("Company") for its owners, staff and technicians. You are responsible for keeping your password confidential and for all activity under your account. Tell us right away if you believe your account has been accessed without permission. The Company may add, change or remove its users at any time.

2. Acceptable use

You agree not to:

• use the Service for anything unlawful, fraudulent or harmful;
• upload content you do not have the right to use, or that is offensive or infringing;
• try to access accounts or data that are not yours, or test, probe or break the Service's security;
• copy, resell, reverse-engineer or build a competing product from the Service;
• overload the Service with automated requests or scraping.

3. Your data

The Company owns the business data it and its users enter, such as customers, jobs, invoices, photos and notes ("Company Data"). You give us permission to store, process and display Company Data only as needed to run and support the Service. The Company is responsible for having the right to collect and use its customers' information and for complying with laws that apply to its business. How we handle personal information is described in our Privacy Policy.

4. Payments

Card and bank payments between a Company and its customers are processed by the third-party payment provider the Company chooses and connects (for example Stripe or Clover), and are subject to that provider's terms. Funds go directly to the Company's own payment account. We are not a party to those transactions and are not responsible for disputes, refunds or chargebacks between a Company and its customers. Any fees for the Service itself are set out in a separate agreement or order with the Company.

5. Our property

The Service, including its software, design, logos, text and features, is owned by us and protected by copyright, trademark and other laws. © 2026 Kevin Lopez. All rights reserved. We give you a limited, non-exclusive, non-transferable right to use the Service while your account is active and you follow these Terms. Feedback you send us may be used to improve the Service without any obligation to you.

6. Third-party services

The Service relies on outside providers such as maps, address lookup, payments, email and text messaging. Their services are governed by their own terms, and we are not responsible for their availability or content.

7. Suspension and termination

You may stop using the Service and delete your account at any time under My Account. We may suspend or end access if these Terms are violated, if required by law, or to protect the Service or other users. Sections 3 through 10 continue to apply after termination.

8. Disclaimer

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee the Service will be uninterrupted or error-free. Route times, chemical readings, estimates and other information shown in the Service are tools to assist you; you remain responsible for your work, safety and business decisions.

9. Limitation of liability

To the fullest extent allowed by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the greater of the amount you or your Company paid us for the Service in the 12 months before the claim, or one hundred U.S. dollars ($100).

10. Indemnity

You and your Company agree to defend and hold us harmless from claims arising out of your use of the Service, your Company Data, your services to your customers, or your violation of these Terms or the law.

11. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Florida, and you agree to their jurisdiction.

12. Apple App Store

If you downloaded the app from the Apple App Store, these Terms are between you and us, not Apple. Apple is not responsible for the app or its support, and Apple's Standard License Agreement also applies. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them.

13. Changes

We may update these Terms. We will change the date above and, for significant changes, notify you in the Service. Continuing to use the Service after changes means you accept them.

14. Contact

Questions about these Terms: [email protected]