Privacy Policy

AQM Field Service (the "App", available on the web at aqmfamily.com and on iPhone) is operated by Kevin Lopez ("we", "us"). The App is a business tool used by pool service companies and their staff to schedule jobs, dispatch technicians, keep service records and send invoices. This policy explains what information the App handles and how.

Who can use the App

Accounts are created by a service company (a "franchise") for its owners, office staff and technicians. There is no public sign-up. The App is not directed to children.

Information we collect

• Account information: name, email address, phone number, role and password (stored only as a secure hash). Optionally a home address used to plan daily routes.
• Business records entered by your company: customers, service addresses, pools and equipment, jobs, estimates, invoices, chemical readings, checklists, signatures, notes and inventory.
• Photos and files: pictures and documents you choose to take or attach to jobs, customers or locations. The App uses the camera only when you tap to take a photo or scan a barcode.
• Location: only while the App is open and only if you allow it, to show your position on the route map. We do not track location in the background.
• Payments: card and bank payments are processed by the payment provider your company connects (such as Stripe or Clover). We never see or store full card numbers.
• Technical data: standard server logs (such as IP address, browser/device type and time of request) used for security and troubleshooting.

How we use information

Only to run the App: signing you in, scheduling and routing jobs, keeping service history, sending appointment and invoice messages to your company's customers, processing payments, providing support and keeping the service secure. We do not sell personal information, we do not show ads, and we do not use third-party advertising or tracking tools.

Service providers

We use trusted providers to host and operate the App: Vercel (hosting), Neon (database), payment providers chosen by each company (such as Stripe or Clover), Google Maps / OpenStreetMap (address lookup and maps), and, when enabled by your company, Twilio (text messages) and Resend (email). They process data only on our behalf to provide these services.

Retention and deleting your account

You can delete your account at any time in the App under My Account → Delete Account. This permanently removes your login and your personal details (name, email, phone and home address). Business records you worked on, such as jobs and invoices, belong to your company and are kept for its records and legal obligations, but no longer show your name. You can also email us at [email protected] to request deletion or a copy of your data. Companies that stop using the App can ask us to delete all of their data.

Security

Data is encrypted in transit (HTTPS), passwords are hashed, and access is limited by role so each company only sees its own data.

Changes

If we change this policy we will update the date above. Significant changes will be announced in the App.

Contact

Questions or requests: [email protected]